Refund Policy
Last updated: July 2026
Important: All our products are digital downloads. Because files are delivered instantly upon payment, refunds are generally not issued once a download has occurred.
When we do issue refunds
You were charged but never received a download link and we cannot resolve the issue within 48 hours.
A technical error on our platform prevented you from accessing your purchased file.
You were charged twice for the same order (duplicate payment).
When we do not issue refunds
- You downloaded the file and decided it wasn't what you expected.
- You purchased the wrong product (but contact us — we may offer an exchange).
- More than 7 days have passed since your purchase.
How to request a refund
- Contact us within 7 days of purchase.
- Provide your order number and M-Pesa transaction code.
- Describe the issue in detail.
Approved refunds are processed back to your M-Pesa within 3–5 business days.
Need to request a refund?
Message us on WhatsApp: +254 708 491 516 or email hello@rayhun.co.ke.
Or use our contact form.